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Refund & cancellation policy

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Premium passes are prepaid and never renew on their own. Here's how cancelling and refunds work.

Template document. This page is a working draft written for the SwapUs MVP. It is not legal advice and must be reviewed and adapted by a qualified lawyer for your jurisdiction before public launch.

1.What you buy

SwapUs Premium is sold as prepaid passes: Daily, Weekly, Monthly or Yearly. You pay once, in Indian rupees (INR), and Premium is active for the length of the pass. Current prices are always shown on the Premium page before you pay.

Skill swapping, chat, calls and matching are free for everyone and are never part of a paid pass.

2.No automatic renewal

  • Passes do not renew automatically. We never save a mandate or charge you again on our own.
  • If you buy another pass while Premium is active, the new time is added on top of the time you have left, so you never lose days.
  • You can see when your Premium ends at any time in Settings → Premium & billing.

3.Cancelling

Because nothing renews, there is nothing to cancel: to stop Premium, simply don't buy another pass. Your Premium features continue until the end date shown in Settings and then your account returns to the free plan. Your profile, swaps, messages and posts are not affected.

4.When we refund

You can request a full refund of a pass if:

  • the payment failed but money was still debited from your account;
  • you were charged twice (a duplicate payment) for the same purchase;
  • Premium wasn't delivered to your account because of a technical fault on our side.

Requests must be made within 7 days of the payment. Apart from the cases above, and except where the law requires otherwise, a pass that has been delivered is not refundable for the unused time.

Failed payments are usually reversed automatically by your bank or UPI app within a few working days, even before you contact us.

5.How to request a refund

Contact us using the details on the Contact page and include your SwapUs username, the date of payment and the Razorpay payment ID (shown in Settings → Premium & billing and on the receipt from Razorpay).

Approved refunds are processed through our payment partner, Razorpay, to the original payment method within 5–7 business days. Your bank may take a little longer to show it.

6.Payments and your data

Payments are processed securely by Razorpay. SwapUs never sees or stores your card, UPI or bank details. See our Privacy Policy and Terms of Service for more.